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Assistant Manager - Forest Acres

Posted 5/2/18

Assistant Manager – Forest Acres

Since GWR Management was formed in 2014, we have been dedicated to being a growth company without losing sight of our most valued assets, our employees and residents.  We now own and manage almost 6,500 units across the Southeast; as a leader, I could not be more proud of this accomplishment in such a short period of time.  Our teams are second to none and their dedication to GWR speaks directly to our success as an organization.  We are committed to everyone that makes their home at one of our communities and to each employee dedicated to the personal needs of every single resident.

We offer an excellent benefit package including:  Discounted rent at a company managed property, 18 paid days off each year (if eligibility met), medical, dental, vision, life insurance, short term and long term disability, tuition assistance, uniform allowance and 401(k) plan with company match. 

Location Information

The Biltmore, www.thebiltmoreapartments.com, is located in Forest Acres and has 186 units.  This is a two-person office and working on Saturdays is required for this position. 

Position Purpose

The Assistant Property Manager serves as the individual responsible for the property in the absence of the Property Manager and serves as a role model to peers.  An Assistant Property Manager will be asked to assume greater responsibilities upon learning and applying knowledge of all aspects of property management as well as displaying maturity and good judgment.

Education/Experience

A high school diploma or equivalent is required.  A college degree or related coursework in business, hospitality or property management is beneficial.  2+ year’s property management and leasing experience is required.  Excellent communication, organizational and leadership skills necessary.  Experience with OneSite and OPS property management and/or accounting software preferred.

Job Requirements/Skills

Able to operate a computer with internet and email capabilities, telephone, fax and copier.  Must have a valid driver’s license, vehicle, good driving record and insurance.  The ability to work weekends is required.

Essential Functions

  • Works closely with the Property Manager in learning all aspects of management including administrative and financial duties.
  • Assumes responsibility for supervising staff and managing the property in the Manager’s absence. 
  • Inspects property common areas, apartment units and grounds on a regular basis.  Communicates to residents regarding violations and compliance issues.  .
  • Understands financial and operational reporting requirements.
  • Collects all rent payments from both current and previous residents.
  • Makes daily community deposits of rent collections and any other miscellaneous income.
  • Assists in processes all community invoices through entering purchase orders and assisting with invoice submission as needed by Property Manager.
  • Responsible for accuracy of billing and payments. 
  • Distributes non-payment notices to all delinquent residents and completed follow-up activity in regards to non-payment of rent or eviction proceedings.
  • Maintains all current resident files and regularly audits files for compliance.
  • Maintains all previous resident files.  Processes Final Account Statements (FAS). Submits collection accounts and maintains internal collection efforts per GWR policy.
  • Responsible for ensuring accuracy of all lease records and documents at time of application, move-in, renewal, etc.
  • Ability to understand and explain legal documents (i.e. leases and addenda).
  • Understands and applies principles of Fair Housing.
  • Supports the overall marketing efforts and offers input and suggestions in regards to promotions, advertisements, rate increases, etc. Assists in various leasing activities as required.
  • Maintains up-to-date knowledge of market and competitive properties.
  •  Oversees renewal efforts through processing of renewal letters to tenants, communications with tenants to secure renewal and executing renewal documents.
  • Assists in the handling of resident concerns as required.
  • Conducts follow-up activity as needed with new and current residents in order to establish and maintain positive resident relations.
  • Consistently monitors emails for pertinent information and responds in a timely manner to appropriate persons.  Maintains professional email etiquette at all times.
  • Attends and assists with resident social functions and activities as requested.
  • Attends and participates in training seminars as requested.  Ensures that necessary courses are completed in a timely manner.
  • May be required to drive motorized vehicle on or off property for Company business.  Run errands as necessary for the property.
  • Represents the Company in a professional manner at all times.  Consistently maintains a professional courteous attitude when dealing with residents, coworkers and the public.
  • Performs other duties as assigned.

Salary:      $15.00/hr + Eligible for Monthly Bonus & Commissions

Email resumes to:  LGoodman@GWRManagementco.com or fax to 281-200-0405


Leasing Consultant

Posted 4/20/2018

General Position Summary: The Leasing Consultant is the property’s sales representative whose primary duties are to greet prospects, professionally present the features and benefits of the community while securing a deposit and applications, resulting in a new resident.  All Leasing Consultants should be service-oriented and strive to make prospective residents and current residents feel welcome and appreciated in the community.

Essential Duties:

  • Conduct all business in accordance with company policies and procedures, Fair Housing, ADA, Fair Credit Reporting Act and all other Federal, State and Local laws pertaining to Multi-Family Housing.
  • Fully implement and enforce all policies and procedures as outlined in the FCM Policy and Procedures Manual.
  • Leasing Consultants must always offer a professional, yet friendly, atmosphere in the leasing office and any other areas where prospective residents and current residents might interact with them, including in public. All models and market readies should be inspected daily prior to showing in order to ensure their quality appearance. 
  • All incoming calls from residents requiring manager assistance residents should be transferred to the Assistant Community Manager or Community Manager for proper handling.
  • Leasing Consultants are expected to know and adhere to the ABC’s of Leasing as well as First Communities TOP TEN MANAGEMENT CONCEPTS. All prospects are to be greeted with a warm smile and friendly handshake and NOT FROM BEHIND A DESK.  Leasing Consultants should have a clear understanding of the features of their property’s features and benefits and how they compare to the competition.  It is important to know what the market is doing and what specials are being offered.
  • All paperwork is to be completed in a professional, accurate and timely manner. Mistakes on lease agreements can be costly to the property. 
  • Each Leasing Consultant should keep active guest cards that are logged in to lead tracking software, if applicable, and continue to work each lead until the prospect has chosen their home.
  • The Leasing Consultant should inspect the property on a regular basis reporting any deficiencies to the Community Manager. They should assist the Assistant Community Manager in preparing daily and weekly reports, resident communication, move-ins/outs, office supply inventory and market surveys.
  • Resident Files are to be maintained with current information properly filed per FCM Policy at all times.
  • Leasing Applications are to be processed within 24-48 hours of receipt and in accordance with FCM Qualifying Criteria and Policy & Procedures Manual guidelines.
  • Lease Renewal Program is to be actively worked to optimize lease renewals and decrease resident turnover.
  • All residents and prospects treated with excellent level of customer service at all times.
  • Receive, process/log, and file service requests in a timely manner.
  • Assist in planning and overseeing resident activities as requested by Community Manager.
  • The Leasing Consultant will perform any additional duties the Community Manager or Regional Manager assigns to them.

Education, Knowledge, Skills

  • Prefer a minimum of high school degree.
  • Prior Leasing experience preferred.
  • Excellent written and verbal communication skills providing for effective communication with residents, employees, peers, vendors, owners, etc. and to assist in efficient operations.
  • Bi-lingual abilities (written and verbal) may be required based on specific needs of property.
  • Preferred Computer software experience to include MS Word, MS Excel, MS Outlook, YARDI®, and related is preferred.
  • Prefer candidate to have basic understanding of Landlord/Tenant laws and application, familiarity with state specific Lease and Addendums, Fair Housing/ADA regulations and application.

Working Environment/Requirements

A portion of the typical work day is spent at his or her desk handling paperwork, resident files, computer data entry, correspondence, and resident meetings.  Remainder of job requires constant physical walking and leasing demonstrations of community, walking up/down stairs and covering multi-terrain landscape of property.

APPLY ONLINE AT WWW.FIRSTCOMMUNITIES.COM!


Relocation Specialist - Regional

Posted 1/11/2018

Apartment & Corporate Relocation Services (ACRS) has an immediate opening for an enthusiastic, team player that possesses not only people pleasing abilities, but can also carry out entire relocation leasing process. This would include strong computer skill, the ability to think on your feet and the ability to jump right into any given situation.

Looking for strong phone skills to include follow up, problem solving skills and the ability to juggle many items at the same time. You must be highly organized and able to change gears quickly. Strong customer service and sales skills are a must. Knowledge of the apartment industry is a major plus.

Hours: Monday-Friday, 8:30 am – 5:00 pm with excellent benefits and paid time off offered. Hourly pay and commissions. Pay is based on Experience. Will train the right person.Please email resume. No phone calls please.

Email resumes to lhhart@locatehousing.com