Credentials & Certifcations
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National Apartment Association Education Institute - NAAEI

The following programs are the National Apartment Association Education Institute's (NAAEI) professional credentials. 

"NAAEI’s mission is to provide broad-based education, training and recruitment programs that attract, nurture and retain high-quality professionals and develop tomorrow’s apartment industry leaders."

Certified Apartment Manager (CAM) Credential Program

The onsite community manager is a vital link between apartment residents, the community owners, and investors. The CAM (Certified Apartment Manager) Credential Program curriculum is designed to enhance the skills of the on-site property management professional and provides the highest standard of training, which can result in improved resident retention, increased employee productivity and a better managed and more profitable asset.

In this course, you will gain knowledge and have a better understanding of the challenges you face day-to-day. At the same time, you will have a new opportunity to share your experiences as a multifamily industry professional with other dedicated peers, establishing valuable contacts for the future and increasing your own experience level. This course is ideal for community managers, assistant managers. 

Note from student: Earning your CAM Credential allows you to demonstrate that you have the knowledge and ability to manage an apartment community and achieve the owner's investment goals.

2020 Dates: 8:30 a.m. to 5:30 p.m. March 23-27
Program Costs: $950 (includes all course materials); $1,300 for non-members

Registration Link

Informational Flyer

CAM Readiness Assessment

CAM Credential Modules

  • Industry Essentials
  • Financial Management
  • Marketing
  • Property Maintenance
  • Risk Management
  • Human Resources
  • Legal
  • Resident Experience

CAM Course Description

  • Occupancy rates
  • Closing ratios
  • Resident satisfaction and retention
  • Apartment turnover management
  • Service request fulfillment
  • Energy efficiencies
  • Preventive maintenance management
  • Development of team members
  • Employee retention
  • Contractor and vendor mangement
  • Revenue management
  • Income and expense control and management of cash flow
  • Budgeting and monitoring financial performance to achieve owner’s investment goals
  • Employment regulations and record keeping
  • Analysis of the property’s financial operations with corrective actions for under performance
  • Monitoring of property performance to achieve the owner’s investment goals

The CAM exam is two parts with a total time of four hours.
Part One: 115 questions timed for two hours.
Part Two: 75 questions timed for two hours

CAM candidates must complete the following requirements to earn the CAM credential. Candidates must complete the coursework and exam within 12 months of declaring candidacy.

  • Minimum of 12 months of onsite property management experience (can be obtained during the candidacy period for CAM)
  • Successful completion of CAM coursework, eight modules (40 hours)
  • Receiving a passing grade on Part I and Part II of the CAM online comprehensive exams

For more information, you can review the CAM Skill Standards or download the CAM Flyer.

The CAM credential requires annual renewal based on the anniversary date of completion. Submission of both annual CAM dues of $100 and documentation of six hours of continuing education credit should be submitted to complete the annual CAM renewal.

About The Instructor

Alexandra (Alex) Jackiw CPM, CAPS

Alex Jackiw is Chief Operating Officer of Hayes Gibson Property Services. She manages and oversees all corporate and property operations and is part of the leadership team focused on the long-term growth and strategic direction of the company.

Prior to joining HGPS, Alex worked in executive level positions for several privately held companies as well as large publicly traded investment management firms. She has experience managing affordable housing, student housing, market-rate properties, and full-service retirement communities. Her experience includes all aspects of property and asset management, marketing, training, consulting, troubled property turnarounds, and new business development.

Jackiw served as Chairman of NAA in 2013 and President of NAAEI in 2008/2009. She is a member IREM, SHRM and CREW and served as Chair of the RPM Advisory Boards at both Virginia Tech and Ball State University.

Alex is a respected industry speaker and has presented programs to industry trade groups throughout the U.S. and Canada. She is a licensed real estate broker and holds both the Certified Property Manager (CPM®) and Certified Apartment Portfolio Supervisor (CAPS) designations. Alex also holds the C3P Low Income Housing Tax Credit designation through Spectrum. She received the NAAEI Apartment Career and Education (ACE) Award in 2011 in recognition of her commitment to training industry professionals. She was honored in 2015 as a “Woman of Influence” by the Indianapolis Business Journal. Alex was inducted into the NAA Hall of Fame in 2018.

She is a graduate of the University of Rochester and received her M. Ed. from Ohio University.

Certified Apartment Supplier (CAS) Credential Program

Suppliers are important liaisons to the multifamily housing industry. This program is designed as an opportunity for suppliers to hear the everyday challenges faced by the apartment manager customer. The CAS program is ideal for new salespeople as well as veterans of the industry.

Earning the CAS Credential allows you to network with your peers from other companies, community managers, and assistant managers. This course is an opportunity for suppliers to learn, gain knowledge and insight into the everyday challenges faced by their clients/customers in the multifamily industry.

2020 Dates: March 23-27, 2020
Program Costs: $450 for members; $575 for non-members

Program Registration Form

  • Industry Essentials (optional)
  • Financial Management
  • Legal Responsibilities
  • Risk Management
  • The Resident Experience
  • Applicant screening, leasing contracts, and move-ins
  • Rent collection, lease renewal, the move-out process, lease termination, and eviction
  • Property management systems and their functions
  • How community managers create a positive fair housing environment
  • Minimizing risk through inspections, preventive maintenance, safety programs, and documentation
  • Addressing property and environmental hazards and crime
  • Analyzing property financial operations and underperformance
  • Monitoring property performance to achieve an owner’s investment goals
  • Maximizing net operating income

  • Candidates must work in the apartment industry in a supplier partner role
  • Successful completion of the prerequisite the Supplier Success Course
  • Successful completion of four modules (18 hours)
  • Passing grade of the CAS online exam

The CAS credential requires annual renewal. Submission of both annual dues of $100 and documentation of three hours of continuing education credit should be submitted to complete the annual CAS renewal. Submission of continuing education is required for the first renewal and all subsequent renewals. Find online submission and renewal information.

Download the CAS Flyer

National Apartment Leasing Professional (NALP) Credential Program

The National Apartment Leasing Professional (NALP) Credential Program is meant to enhance the skills of the apartment leasing professional, resulting in better-informed, highly professional individuals with increased lease activity and improved resident relations.  Earning NALP, your first industry credential, signals to an employer your commitment to a career in residential property management.
2020 Pricing: $450 for members; $575 for non-members
Class Dates: March 16-18, 2020

Registration Link

National Apartment Leasing Professional (NALP) Credential Modules

  • Bringing in New Residents
  • Marketing and Maintaining your Community
  • Why Your Competition Matters
  • Relevant Laws and How to Apply Them
  • The Sales Process and Building Relationships
  • Effectively Meeting the Needs of Current Residents
  • The Market Survey

NALP Module Descriptions

Bringing in New Residents
Be Prepared - This course begins by asking participants to think about the leasing process from the prospective resident’s and the new resident’s point of view. This approach helps conceptualize the idea that everything they learn can be placed within the context of what is important to building a successful leasing relationship. Leasing Professionals learn professionalism, teamwork, organization, time management and technology, all with the goal of developing the skills they need to successfully bring in new residents. Engaging videos and lively discussions help to bring the key points to life. This course serves as an exciting kick-off for the NALP program.

Marketing and Maintaining your Community
This module highlights the importance of image, reputation and brand in the apartment industry. Leasing Professionals learn how to make sure their property is in peak showable condition at all times (and are provided with a checklist to help them), along with successful marketing and customer service strategies. Stories from experienced Leasing Professionals and the chance to see sample properties from the prospective resident’s point of view allow Leasing Professionals to see the important role they play in marketing and maintaining their own community.

Why Your Competition Matters
Leasing Professionals learn how to “shop” their competition and how they can outshine their competitors to bring in new residents and keep the loyalty of current residents. Knowledge of competitors and their offerings is critical, and Leasing Professionals learn how to gain a deeper understanding of their competition and how to bring about changes in their community in order to better compete. Leasing Professionals are asked to think about what is important to them as customers, and then are challenged to consider whether they live up to their own standards for their customers. Leasing Professionals end the course by reflecting on what they have learned and creating a plan for what they want to change so that they can bring their new skills and knowledge back to their community.

Relevant Laws and How to Apply Them
This course teaches Leasing Professionals what they need to know in order to adhere to fair housing laws and ADA regulations when working with both prospective and current residents. In addition, the course covers laws applying to prospect screening, application verification, the lease and lease addenda, all covered as they relate to the Leasing Professional’s role. Lively discussions and interactive scenarios put the information learned into real-world situations and keep Leasing Professionals actively engaged.

The Sales Process and Building Relationships
Leasing Professionals learn the foundations of relationship selling and the importance of problem-solving throughout the sales process. This course covers a number of key sales skills within the context of the Leasing Professional’s role. Those skills include: learning to listen and respond specifically to the customer; handling objections; and meaningful ways to close the sale. The course closes with a personal assessment of a Leasing Professional’s sales readiness.

Effectively Meeting the Needs of Current Residents
The role of a Leasing Professional continues after a prospective resident moves in! In this course, Leasing Professionals learn how to effectively handle maintenance issues and other issues that residents may encounter, all while continuing to reinforce the community’s positive brand. The course also covers lease renewals and how a Leasing Professional affects the all-important resident’s sense of community.

The Market Survey
This exercise is the second component in becoming a National Apartment Leasing Professional. Leasing Professionals are asked to complete undercover shopping experiences and document what they learn. The Leasing Professional will then present his or her findings to a panel of industry professionals through their local apartment association for evaluation and feedback.

A closed-book, online exam is conducted at the conclusion of the coursework.Students are also required to complete a Market Survey Presentation to receive the NALP credential certification. Information on the presentation will be given to students on the first day of class.

About the Exam: Click here for more information.

The NALP exam is 100 questions timed for one hour and thirty minutes.  Prepare by taking the NALP Practice Exam!

  • Minimum of six months of onsite property management experience in a leasing role (this can be obtained while taking the course; you will receive a provisional certificate until this requirement is met).
  • Completion of all seven courses
  • Passing grade on Market Survey Presentation
  • Meet all examination standards within 12 months of declaring candidacy
  • All components must be completed within a 12-month candidacy period

Skills Standards

For more information review the NALP Skill Standards.

Certificate for Apartment Maintenance Technicians (CAMT)

This program is designed both as an introduction for new maintenance professionals and as a refresher for the veteran employee, to give these professionals the knowledge and tools necessary to run an effective maintenance program. Maintenance expenses are the single largest controllable element in any operating budget. The CAMT program is accredited by the American National Standards Institute (ANSI), a private non-profit organization that administers and coordinates the U.S. voluntary standardization and conformity assessment system.

Certificate for Apartment Maintenance Technicians (CAMT) includes:
The non-technical Soft Skills course consists of online learning, including practice scenarios. Five technical courses consist of hands-on classroom training followed by online practice scenarios.

2020 Dates:

2019 Registration Form

2019 Informational Flyer

Technical Modules:

  • Electrical Maintenance and Repair
  • Plumbing Maintenance and Repair
  • Heating, Ventilation and Air Conditioning (HVAC) Maintenance and Repair
  • Appliance Maintenance and Repair
  • Interior and Exterior Maintenance and Repair

Non-Technical Online Course Modules:

  • Welcome to the Industry
  • Customer Service
  • Teamwork
  • Time & Project Management
  • Money Matters
  • Documentation & Paperwork
  • Maintenance & Emergencies
  • Safety First
  • Compliance
  • Enhanced with FranklinCovey Insights on Demand video-based online courses

Programs may be taken as standalone seminars or in full to earn the industry credential.

Certificate for Apartment Maintenance Technicians Requirements

Certificate candidates must complete the following requirements to earn the CAMT credential. Candidates must complete coursework and exam within 12 months of declaring candidacy.

  • Minimum of 12 months of apartment or rental housing maintenance experience (this requirement may be met after completion of coursework and exam. During that period a candidate holds a Provisional CAMT).
  • Successful completion of CAMT coursework, six courses plus online content (80 hours)
  • Passing CAMT exam

Certified Pool-Spa Operator (CPO) Course and Exam

These two-day courses offer instruction in swimming pool/spa maintenance and safety. Each course runs from 8:30 am - 5:00 pm. Participants will need to bring a hand-held battery operated calculator, pencil and paper to both classes. The exam will be given the 2nd day of the two-day course.

All those seeking CPO re-certifications must attend a two-day course.

2020 Dates: February 24-25, 2020 or April 27-28, 2020
Pricing: $400 for members; $525 for non-members

Registration Form

NSPF-Approved Instruction Includes:

  • Pool and spa chemistry
  • Cost Saving Tips
  • Testing and Treatment
  • Water Balance
  • Filtration
  • Liability and Risk Management
  • Record keeping 
  • Pool and Spa Maintenance 
  • Pool Management
  • Chemical Troubleshooting
  • Disease and Accident Prevention