Keep Calm and Save Your Job (an your Residents)
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4/22/2016
When: 04/23/2016
8:30 AM
Where: BELFOR Classroom
300 Catawba Street
Columbia, South Carolina  29201
Contact: Donald Wood
803-252-5032

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Keep Calm and Save Your Job (and your Residents)

Arm yourself with real world Problem Solving and Conflict Resolution tactics to gain the resident advantage.

  • Pack your arsenal with disarming techniques that will render your residents completely delighted
  • How to successfully avoid communication land minds and body language booby traps
  • Improve resident morale through state-of-the art creative problem resolution

About the Speaker

Rebecca Rosario, NALP, CAM, NAAEI is known as the “Leasing Queen of the South” and as an out of the box, trend-spotting visionary for her innovative manner and tact to leasing and marketing apartments for over 20 years. Her tried and true on-site experience, coupled with her corporate advertising and marketing success makes Rebecca an ideal consultant and training expert. Rebecca opened her business, Full House Marketing, Inc. ® in 2000, supporting the apartment industry with the services that help apartments have their own “Full House” through customized marketing, staffing and training solutions (www.FullHouseMarketing.com).

Offering the best tools and resources, Rebecca continuously reads, researches, and reinvents methods, adapting best practices from fortune 500 companies outside the apartment industry. Additionally, she is an active participant in various North Carolina apartment associations, having served on two Boards of Directors. As a nation-wide trainer, Rebecca completed the National Apartment Association’s Advanced Instructor Training, and is a faculty member of the Education Institute. She is a NALP, CAM and CAPS instructor, a multiple NAA Education Conference Speaker and a multiple Brainstorming Presenter and Facilitator.